Where are they now?: Gwen Kitiwano


Gwen Kitiwano graduated from the Bachelor of Administration (BBA), International Commerce & Global Development program in 2017. She spent two years working on Research & Innovation’s Business & Commercialization Solutions team, first as a Research Associate and then as Research Assistant. Since July 2018, Gwen has served as a Junior Analyst for the Translation Bureau, Public Services and Procurement Canada.

Tell us a little about where you work:

The Translation Bureau is a federal institution within the Public Services and Procurement Canada portfolio. It supports the Government of Canada in its efforts to serve and communicate with Canadians in both official languages.

Describe your role and what you like about it:

In my role as a Junior Analyst, I work on various files doing many different things. Some examples would be, conducting research on international governments, assist in writing reports, prepare presentations, support strategic planning initiatives among other responsibilities. It is my first position in the Canadian Federal Public Service, so I am still taking it day-by-day and learning a lot as I move forward.

How has your experience with Research & Innovation helped prepare you for your current role?

My experience at R&I has helped me tremendously to prepare for my current role. It has helped me refine my research and presentation skills. I have accepted that presentations will never come quite naturally to me, as it does for other people. It will constantly be something that I will seek to improve, however the feedback and positive encouragement from my colleagues during my time at R&I have really helped me in improving those skills.

A memorable applied research project during your time at R&I?

One of my most memorable projects that I was involved in with R&I was working a marketing plan for Planet Bean, a local coffee roasting company. Working on creating a survey, gathering and analyzing the primary data really taught me how meaningful data can be and the impact it can have of important decisions.

Many of the projects that I worked on were in collaboration with small local businesses. Although I was technically “working” for them, it truly never felt that way. I was always so happy to help them because we see first hand the heart and hard work that goes behind these small businesses. I genuinely wanted to see them all succeed and even if my research had a minuscule contribution to that, that was enough for me. My experience at R&I increased (even more so than I had before) the respect that I have for small local business owners. It takes a lot of heart, patience, and perseverance to do what these people do and I really commend them for it. All of this to say: Support your local small businesses whenever you can!

What led you to Niagara College in the first place?

This answer might be a surprise to those who know me well. My friends and family know that I am a very organized person and (for the most part) am a huge planner. But the truth is, after high school, I had nothing planned. I really didn’t know what I wanted to do. I was 17 and fresh out of high school and decided to go with the first thing that I thought made sense – I enrolled in the Computer Programming program at Niagara College. I learned very quickly during my first semester that playing video games and making them were two completely different things. I took some time off to really think about what I wanted to do and to put it simply, I knew two things were certain: I did not want to move, and I loved to travel. Fast forward and I applied for Niagara College’s Bachelor of Business Administration International Commerce & Global Development (aka ICOM) program. I got accepted that same summer and started in the fall and the rest is history!

“I was always so happy to help them because we see first hand the heart and hard work that goes behind these small businesses.”

Most memorable experience at NC?

My most memorable experience at Niagara College honestly is my time at R&I. I had a job that didn’t feel like a job and those are the absolute best.

A faculty member who influenced you?

There were many faculty members who influenced me during my time at Niagara College and R&I. During my time as a student, Professor Dawit Eshetu and Navjote Khara had a huge influence on how to improve my work. Most importantly, they always made time to sit down with students to provide us with the time and advice that we needed for either the class or just life in general. I learned a lot through the many conversations that I had in their offices and will value the advice and knowledge that they shared.

What advice would you impart on current research students or future alumni?

Be open to all opportunities, don’t be afraid to ask for feedback from your professors/mentors, and put in the effort – it shows, and people notice.

After being in the workforce, what have you learned?

I’ve learned that, first and foremost, how important it is to take care of yourself. Work hard, but take care of yourself harder (yes, I just made that up). If you take care of yourself, not only will you be a better employee, but also a better friend, sister, partner, etc. It makes all the difference in the world and only positive things will come from it!

Proudest achievement since graduating?

My proudest achievement since graduating is finally getting winter tires.

Interests outside of work?

Outside of work, I very much enjoy travelling whenever I get the chance, going to the drive-in and trying out local foods with my friends and family. Also, I like to sneak in a few hours of World of Warcraft here and there!

If you could have a billboard message seen by many, what would it say?

“Don’t forget to breathe.”



Innovation in Action

Through applied research activities, Niagara College’s Research & Innovation division is preparing the workforce with the right know–how by providing an array of researcher expertise, supported by leading-edge facilities, technology and equipment. See how graduates and R&I alumni are applying their skills and knowledge in the real world.